FAQ

Frequently asked questions.

Q: What is OVO Energy Asia?

OVO Energy Asia is a pan-Asian clean energy company providing renewable electricity plans, smart energy management and research services.

Q: Which countries do you serve?

We operate across multiple Asian markets and expand carefully based on regulatory readiness and grid access.

Short answers to the questions we hear most. Can't find yours? Contact our team.

1 · What is OVO Energy Asia?

We are a pan-Asian clean energy company. We supply renewable electricity to homes and businesses, provide smart energy tools, and run a long-horizon research programme into future power systems.

2 · Which countries do you serve?

We operate across multiple Asian markets. Because energy regulation differs sharply between countries, we expand carefully in partnership with local operators and regulators.

3 · How do I sign up for a residential plan?

You can start on our website: pick a plan, enter your address and consumption estimate, and we handle the switch. Most customers are live within 10 business days.

4 · Do I need to change my meter or wiring?

For most customers, no changes are required. Some optional smart-meter upgrades unlock deeper insights in the app but are never mandatory.

5 · How is "renewable electricity" verified?

We match retail consumption to certified renewable generation using recognised regional tracking instruments, and publish the project register annually.

6 · Will my electricity supply be as reliable?

Yes. Reliability is determined by your local network operator, not your retailer. Switching to us does not change the physical delivery of electricity to your home.

7 · Are your tariffs more expensive?

Our plans are priced to be competitive with mainstream retailers in each market. Transparent pricing means the number you see is the number you pay.

8 · What does the mobile app do?

Real-time and historical usage, forecasted bills, appliance breakdowns for compatible meters, and gentle nudges when your consumption drifts from your baseline.

9 · Do you offer home solar?

We provide independent advice, connect you with vetted installers in your market, and structure buy-back arrangements where your grid rules allow.

10 · Can businesses sign a PPA with you?

Yes. Our commercial team designs bespoke corporate power purchase agreements from single-site to multi-market portfolios.

11 · How do you decide what to research?

Our lab prioritises long-horizon questions where a small team can make meaningful progress: storage materials, transmission efficiency, and grid-edge intelligence.

12 · What is the iridium research about?

It is an experimental, ongoing research thread exploring whether iridium-family materials could inform future energy-storage and transmission systems. It is not a commercial product and we do not make specific performance claims.

13 · Are you affiliated with other energy companies with similar names?

OVO Energy Asia is a standalone entity focused on the Asian market. Any resemblance in naming is coincidental and no affiliation should be implied.

14 · How is my data used?

We use consumption data to serve you and improve our services, subject to your consent and local data-protection law. Full details are in our Privacy Policy.

15 · How do I contact customer support?

Email, phone or live chat during business hours in each market. Details are on our Contact page.

16 · What happens if I move house?

Log in to the app or contact support — we'll transfer your account or close it with a final bill, whichever suits your move.

17 · Do you support EV charging?

We offer time-of-use tariffs suitable for home EV charging in markets where that is permitted, and are piloting managed-charging features.

18 · How do you handle outages?

Physical outages are managed by your local network operator. We keep customers informed with status updates and support during widespread events.

19 · Do you have community programmes?

Yes — community solar pilots and education partnerships in several markets. We publish updates on our news page.

20 · How can I work with your research team?

Academic labs and R&D groups can reach us via the contact page. Please include a short description of your work and what a collaboration might look like.