Privacy Policy
This policy explains how OVO Energy Asia collects, uses and protects personal information. It is provided in plain language for clarity and does not constitute legal advice.
Information we collect
We collect information you provide directly (such as name, email, address and account details), information generated when you use our services (such as meter and app-usage data), and information from third parties where lawfully permitted.
How we use information
We use personal information to deliver our services, process payments, provide customer support, improve our products, communicate with you, and meet our legal obligations.
Sharing
We share information only with service providers acting on our behalf under written agreements, with regulators when required by law, and with parties you explicitly authorise.
Your rights
Subject to your local law, you may request access to, correction of, or deletion of your personal information, and object to certain processing. Contact us at hello@ovoenergy.asia.
Security
We use administrative, technical and physical safeguards designed to protect your information. No system is entirely risk-free; we work to reduce risk continuously.
Retention
We retain information for as long as needed to provide services, meet legal obligations and resolve disputes, then delete or anonymise it.
Changes to this policy
We may update this policy from time to time. Material changes will be highlighted on this page.
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